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source: https://www.jointjs.com/success-stories/developing-emergency-services-platform-and-contributing-to-16m-funding-round
generated: 2026-03-29
format: plaintext
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Challenge

RapidSOS already had a solution that would receive signals from IoT devices and process them. The bottleneck was customization for each individual client, who needed tailored workflows for how and when the signals are collected, processed and provided to emergency centers. The challenge was therefore to create a solution that offered simple customization in a visual and easy-to-understand environment.

Solution

Using RapidSOS' chosen technology, JointJS, Neoteric successfully created a proof-of-concept in just three weeks, providing clear evidence that the solution can work as required. Another milestone was the creation of the front-end part of the solution, where even complex workflows could be created in a visual form - without coding knowledge. The goal of RapidSOS was to serve more clients quickly, which was eventually achieved.

Results

Driven by its new solution, RapidSOS has achieved some very important milestones on its journey to a safer world, such as partnering with Uber to pilot an in-app emergency call feature with emergency authorities in several cities, or a $16 million funding round joined by Microsoft Ventures.